Frequently encountered issues in NinjaPoster

Let’s cover the usual reasons you might be having issues with NinjaPoster.

IMPORTANT: These troubleshooting steps resolve over 50% of support tickets. Please try the following steps before submitting a support ticket.

#1- You do not have the Google Chrome extension installed or the latest version installed.

Please ensure you have the latest version of the NinjaPoster Google Chrome extension installed: https://chromewebstore.google.com/detail/ninjaposter-auto-post-to/ghmmhniifbfabiclhehjclgonglllech

#2- You need to clear your cache and reinstall NinjaPoster.

Sometimes your computer can have corrupt cached files which begin to create issues with Google Chrome extensions like NinjaPoster. To get rid of the corrupt cached files simply clear your all-time cache and then remove and reinstall NinjaPoster: https://chromewebstore.google.com/detail/ninjaposter-auto-post-to/ghmmhniifbfabiclhehjclgonglllech

^^^ Click “Remove from Chrome” and then click “Add to Chrome”.

#3- You are tying to use NinjaPoster on a mobile device or unsupported browser or operating system.

Currently, NinjaPoster only works on laptops and desktop computers, running Mac OS X or Windows, with the Google Chrome (recommended) or Brave web browser installed.

Though with the new version, you can now use NinjaPoster on mobile to schedule new posts, but postings will be going to be done from computer only.

#4 – You are not logged into or switched into the correct Facebook profile or page

NinjaPoster is tied to the Facebook profile or page ID. So if you are logged into another Facebook account or switched into different profile or page, NinjaPoster might not work. So make sure you are switched into correct Facebook ID.